By leveraging Waystar’s AI-powered software across the end-to-end revenue cycle, Spectrum Eye Care achieves powerful results, and transforms healthcare payment processes for their team and organization.
Achieving meaningful outcomes across the spectrum
“The end-to-end software is great, because I know that we can start with the eligibility at the beginning, and then ultimately, we want those payments coming in,” says Janet Marshall, Revenue Cycle Manager at Spectrum Eye Care. “It’s great because it’s all right there. It makes things so much easier, knowing that I have one place to go to find the answers for everything.”
From streamlining eligibility verification to preventing denials, Spectrum Eye Care is seeing the benefits of an end-to-end RCM software strategy, firsthand.
“We use the eligibility tool, because if we don’t have the right insurance, everything down the line is not going to be good. I found where my denial rates are, and it’s good for me to see that they’re going down. And that’s the process, that’s what we want it to be,” says Marshall.
Waystar is a software company that serves people — and Marshall notes that the top tier technology is paired with an elevated client experience.
“We want to continue to use Waystar. It’s easy — we know we know what we’re getting,” she says. “We know what kind of people are going to be helping us. Why not continue to use it and just expand? Just use a company that we know is good at what they do.”
