Billing backlogs and frustrated patients are common for organizations that don’t have strong claim management software. Between complex workflows, shifting payer demands, and antiquated payment tools, it’s easy to end up underwater.
“We were following up on claims that the payer had already paid because we didn’t have any insight or transparency,” says Christy Wilbanks with Piedmont. “My staff would be on hold for 45 minutes waiting to speak to a human, only to get cut off and have to start over again.”
After implementing Waystar’s claim management software, all of that changed.
“Today, we’ve eliminated those encounters entirely. We set up workflow triggers so statusing doesn’t require human intervention, which means no more follow-up. It saves us an enormous amount of time.”
Join this session to learn exactly how Piedmont leveraged Waystar to simplify their financial and administrative processes, such as overcoming payer requirements that consistently result in denials.
Coming soon at waystar.com/webinars.
